Overview
Enterprise Applications and Data Services provides a wide portfolio of services to the Boston College community by developing, supporting, and delivering state of the art computer applications, data products, and infrastructure to support and further the mission and vision of Boston College.ÌýÌý
In addition, Enterprise Applications and Data Services implements and integrates a variety of computer applications and data solutions using various development tools and platforms via a lifecycle approach, including: project management, requirements definition, analysis, design, development, testing, deployment, support, and retirement.
Teams
- Administrative Applications
- Academic Applications
- Enterprise Data Services
Scope
- Administrative Applications – Focuses on the Enterprise Resource Planning (ERP) application portfolio, which comprises Advancement, Facilities Management, Research, Finance, Human Resources, and additional document management, job scheduling, reporting, and workflow functionality.
- Academic ApplicationsÌý - Provides technical integration and support for critical services across most academic and student care functions. These include:Ìý
- Enrollment - Undergraduate and graduate admission, International student immigration, orientation, Pre-med programs, and Pre-college summer programs.
- Academic Services - Advising, student success, tutoring, learning management systems, field placement and study abroad.Ìý
- Student Care - Residential Life services, health services, counseling, disability accommodation, travel safety, career services, student conduct and student organizations.Ìý
- Faculty Support - Digital publishing, faculty reporting, research protections, course evaluations, adjunct faculty onboarding.Institute for Advanced Jesuit Studies .
- Enterprise Data Services ensures enterprise data (academic and administrative) is available to the people and applications that need it in a secure, consistent, and accessible manner through data-centric products, infrastructure, and services, resulting in operational efficiencies, actionable insights, and better decision-making. Application and data related services include:
- Data architecture
- Reporting and analytics
- Custom applications
- Data governance
- Data storage
- Data integration
- Database administration
Contact
John Berardi, Technology Director
617-552-1793
Overview
The Business, Planning, and Project Services team provides ITS Administrative, Financial, Human Resource, Project and Portfolio Management, and Strategic Planning services in support of University and ITS strategic goals and objectives.
Teams
- Business Services
- ITS Human Resources
- Project ManagementÌýOffice
- Strategic Planning & Project Governance
Scope
- Fiscal Management and Budget Functions – Develop, implement, and monitor financial controls and compliance; manage and control the capital and operating budget processes; prepare and provide financial reporting and analysis; monitor contracts and assist with business case funding development.Ìý
- Business Services Leadership and Operations – Develop and coordinate policies, procedures, standards, reports, and support for ITS business services; collaborate with central administration; resolve operational issues and problems; incorporate best practices and implement process improvements.
- Human Resources Management – Provide leadership, guidance and support to ITS managers and staff for HR processes; including talent acquisition, on-boarding activities, annual merit and performance management, employee engagement activities that sustain and build on our shared core values and foster a welcoming, inclusive culture.
- Project Management – Develop and document policy, standards, guidelines, and procedures for ITS project management; recommend project management tools, develop templates, and adopt appropriate best practices; provide project management services and oversight for select projects.
- Planning and Governance – Develop and document the ITS Strategic Plan and drive the strategic planning process; oversee the Project Portfolio Management process (PPM); develop and document policy, standards, guidelines, and procedures for ITS portfolio management and governance.
- Vendor Management & Procurement Services – Develop and coordinate policies, procedures, strategies, standards, reports, and support for ITS vendor management; collaborate with university procurement to negotiate contract renewals and new agreements; optimize and monitor vendor relationships, maximize value to the University and achieve cost savings and efficiencies.
Contact
Overview
The Information Technology Assurance team provides University-wide leadership, vision, and strategy for information security, working to ensure the protection and integrity of the University’s information assets.
Team
- Computer Security & Policy
Scope
- Develop, implement, and monitor adherence to data security standards and practices.
- Assist in the monitoring of state and federal regulations or laws governing data security.
- Develop and implement privacy and security programs.
- Design, implement, and monitor a comprehensive information security infrastructure that is consistent with industry standards and is reflective of University needs.
- Build an information security-conscious culture at Boston College.
- Oversee the implementation of operational controls relative to data security and assess their effectiveness.
Contact
David Escalante, Director
security@bc.edu
617-552-6909
For after-hours issues, please contact the Operations Desk atÌý617-552-2386.
Overview
Network Services is responsible for the University’s core communications and network infrastructure. Network Services provides the Boston College community all telephone, data, internet connectivity, and cable plant services.
Teams
- Network Operations
- Infrastructure Services
- Network Systems
- Voice Services
Scope
- Engineer, build and maintain a robust, highly-reliable, and secure communications infrastructure.Ìý
- Research, evaluate, and implement new communications technologies to ensure the University remains aligned with current standards.
- Provide exceptional customer service to the University community through consistent service availability and resolution of customer issues.
Contact
Overview
Student & Academic Application Services (SAAS) provides the underlying structure and support for critical business processes in academic and student systems. SAAS adheres to a high standard in project management, process design, application development and integration, quality assurance, and systems management, in support of students, faculty, and staff.
Teams
- Eagle Apps SystemsÌý
- Web Portal Systems
- Reporting & Data Services
- Student Financial Systems
Scope
- Employ best practices in the design, development, integration, and support of academic and student information systems.
- Efficiently develop and implement web and mobile applications utilizing industry standard technologies.
Contact
Denis Walsh, Technology Director
617-552-8510
Overview
ITS Support Services promotes and fosters effective use of technology by Boston College faculty, staff, and students in learning, teaching, research, and university business.
Teams
- Computing Support and Service Management
- Help Center
- Hardware Repair
- Technology Training
- Walk-In Help Desk
- IT Service Management (ITSM)
- Help Center
- IT Communications
- Media Technology ServicesÌý(MTS)
- Research Services
- Technology Consultation & Implementation
Ìý
Scope
- Computing Support and Service ManagementÌý– Serves the ever-increasing technology support needs of faculty, staff, and students by providing system integration and technology support.
- IT CommunicationsÌý– Works to continually improve the Ï㽶Ðã user computing experience by fostering partnerships within ITS and across the University, developing marketing and communications for the Ï㽶Ðã community.
- Media Technology ServicesÌý(MTS) –ÌýProvides the University community with a full range of audiovisual technology and media production support.Ìý Some of the services offered include audio and video production, digital photography, graphic design, camera loans, classroom technology, event support, and film streaming.
- Research ServicesÌý–ÌýProvides resources, training and consultation for Research Computing, Data Collection tools, and Research Statistics. Our mission is to support academic research at Boston College and through collaboration with researchers understand the needs of the research community at Boston College.ÌýÌý
- Technology Consultation & ImplementationÌý–ÌýResponsible for the overall management of the Technology Consultant team and the Boston College Computer Replacement Program (Ï㽶ÐãCR). Fosters business relationships with departments served to ensure that meaningful participation in technology planning occurs through an enhanced consultative relationship. Assures that faculty and staff technology support and deployment needs are met.
Contact
Michael Gallagher, Technology Director, IT Support Services
617-552-0815
Overview
The mission of the Systems, Operations & Architecture Services group is to provide a robust, reliable, cost-effective, and sustainable computing environment in support of all the academic and administrative computing needs of the Boston College user community. This team manages the infrastructure technologies and university services such as Active Directory, network activation, email services, and system backup, providing the foundation on which all technical services and applications across the University rely.
Teams
- Collaboration Systems
- Data Center Operations
- Capacity and Performance Planning
- Application Administrators
- Middleware Services
- Identity Management and Integration Services
- Quality Assurance & Production Services
- Systems Administration
- Disaster Recovery and Systems Logistics
- Systems Engineering
- Architecture Services
Scope
- Collaboration Systems - Implements and maintains technologies to facilitate communication and collaboration including email services, web-based file sharing, personal and group calendaring, and application virtualization.
- Data Center Operations - Maintains and monitors data center facilities and infrastructure to ensure uninterrupted IT services for the Boston College community. This includes overseeing system performance, managing production schedules, and coordinating problem notifications and resolutions with Facilities and ITS staff.
- Capacity and Performance Planning - Manages enterprise systems used by various departments across campus and provides a robust storage solution for students, faculty, and staff. They play an increasingly critical role in enhancing security and ransomware protection while addressing the expanding needs of the Ï㽶Ðã community and supporting business continuity initiatives. Additionally, the team is integral to the management and execution of the ITS disaster recovery program, ensuring that systems are prepared for potential disruptions, minimizing downtime, and safeguarding data integrity.
- Application Administrators - Designs, implements, and manages a wide range of client management solutions in support of the broader technology initiatives of ITS. These include virus protection for the campus, inventory management of workstations, workstation image definition and workstation backup.
- Middleware Services – Supports application infrastructure components and services such as Load Balancing, High availability, End-point management, backups and encryptions.
- Identity Management and Integration Services - Supports the processes to manage users and permissions so only authorized users have the access to protected services and applications.Ìý
- Quality Assurance and Production Services- Provides software quality assurance to ensure alignment between software development and business requirements. They collaborate closely with software developers to facilitate rapid software releases and ensure the efficient operation and maintenance of critical IT systems and services. Additionally, the team works with application developers and infrastructure teams to automate production job scheduling. They also manage the maintenance of University ID management profiles and access.
- Systems Administration - Installs, maintains, and supports the operating system software and data storage environment for all University centralized servers
- Disaster Recovery and Systems Logistics - All on-site production data, servers, and applications are replicated nightly to three separate large storage arrays (including a recovery site out-of-state). Our disaster recovery methodologies are reviewed, augmented, enhanced and fully tested annually in the Spring, and audited annually.
- Systems Engineering/DevOps teamÌý - Develops, implements, and supports processes, tools, and infrastructure in support of software development and deployment. The team leverages agile frameworks, CI/CD, containerization, infrastructure as code, and other modern technologies to engineer secure, reliable, and efficient processes in the Boston College Data Center.
- Architecture Services – Advances the Application Architecture Environment to position Information Technology Services as a provider of an infrastructure and framework on which quality, reliable applications can be developed. Defines the standard set of tools, technologies, and frameworks used for application development and integration, and reviews new tools and technologies to ensure compatibility with the existing environment.
Contact
Brian Bernier, Technology Director
617-552-3079